Shipping policy

Shipping Policy

Effective Date: 1 January 2023

At BodyTheory, we're committed to getting your order to you as quickly and safely as possible.

Shipping Locations

We currently ship nationwide within South Africa.

At this time, we do not offer international shipping.

Shipping Method

All orders are shipped using Aramex Store-to-Door courier services.

Shipping Time

Estimated Delivery: 8–11 Business Days

Business days are Monday to Friday and exclude weekends and South African public holidays.

Please note that delivery times are estimates only and may vary depending on your location, courier operations, weather conditions, peak shopping periods, or other circumstances beyond our reasonable control.

Order Processing

  • Orders are processed after payment has been successfully received.

  • Orders are generally processed within 1–3 business days before being handed over to the courier.

  • Orders placed on weekends or public holidays will begin processing on the next business day.

During promotional periods or high order volumes, processing times may be slightly longer.

Shipping Costs

Shipping charges are calculated and displayed during checkout before payment is completed.

Any promotions offering discounted or free shipping will be subject to their own terms and conditions.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available).

Please allow up to 24–48 hours for tracking information to become active after dispatch.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

BodyTheory cannot be held responsible for delays, failed deliveries, or additional courier charges resulting from incorrect or incomplete delivery information supplied by the customer.

If an order is returned due to an incorrect address or failure to accept delivery, additional shipping charges may apply before the order can be resent.

Delivery Delays

While we strive to meet our estimated delivery times, delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:

  • Severe weather conditions

  • Public holidays

  • High courier volumes

  • Industrial action or strikes

  • Power outages

  • Civil unrest

  • Remote delivery locations

  • Courier operational delays

BodyTheory is not liable for delays caused by third-party courier services once an order has been dispatched.

Failed Deliveries

If delivery cannot be completed because:

  • no one is available to receive the parcel;

  • the delivery address is incorrect;

  • the parcel is refused; or

  • the courier is unable to access the delivery location,

the courier may attempt re-delivery or return the parcel to their depot or to us.

Any additional delivery fees incurred for re-delivery may be the responsibility of the customer.

Damaged or Missing Parcels

If your parcel arrives visibly damaged, please notify the courier where possible and contact us within 48 hours of delivery.

If your parcel appears lost or has not arrived within a reasonable period after the estimated delivery window, please contact us so we can investigate with the courier.

Order Changes or Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Once an order has been processed or dispatched, we may no longer be able to make changes or cancel the shipment.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

BodyTheory

Email: bodytheorysupport@gmail.com